About Us

HEROIKX


HEROIKX is an apparel line great for fitness, street and beach wear, as huge Animal Lovers and decided to come up with a clothing line and other products to help celebrate these amazing creatures, and at the same time bring to the forefront animal advocacy and help inform and educate people of issues affecting the lives of Animals.

" BE THE HERO"  Take a stand and make a difference, create a change no matter how big or small,  that will spark a motivational chain reaction!  #BETHEHERO


Our Mission
To create innovative ways to connect consumers with local animal causes, while building awareness, increasing funding and enhancing engagement.

Contact Us
Please use the the form on the right side of the bar to send us and questions of concerns,  we’ll get back to you within 24 hours (excluding weekends / Holidays). Make sure to include your order number for all inquiries regarding a current order and a contact phone number in case we need to chat.

You can also call us 305.894.6668  we are available M–F 10 AM – 5 PM PST. If you reach us after hours or over the weekend, feel free to leave us a message and we’ll get back to you as soon as possible.

FAQ

We are an Animal related non-profit, how do we apply to work with HEROIKX?
Requirements for us to work with your organization:
  • The organization must be a 501(c)(3) Charity if registered in the United States 
  • It must be Animal related
  • Charity must be connected through Social Media Avenues such as Facebook & Twitter.
Please go here to fill out the Application Form  http://heroikx.com/application.html

Who designs your art?
We come up with our own original designs in-house, but are alway looking for new and innovated out of this world illustrations that go with our branding and at the same time help show of this Artist amazing work to the world. Its a win win situation.  For more information please go to http://heroikx.com/designforus.html

Do You Use Cookies?
Yes we do. (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

How Do We Give?
Every Week HEROIKX will be partnering up with an Animal related Non-Profit Organization dedicated to safeguarding the welfare of pets and animals, including pet adoption programs, sanctuaries, rescues, animal shelters, wild / sea life, children / veterans in need of a service dog. HEROIKX gives the the donations within 30-90 days from the time the week’s program ends. HEROIKX will work with set animal related non-profit for 7 days ( one week),  set organization is to help promote the campaign set for them through e mail news letters, social media, and any other methods they see fit to help raise funds for their organization. HEROIKX hold the right to shorten or extend the days in which it works with a non-profit.


SHIPPING

What is Your Shipping Policy?
Every purchase, whether for one item or more, qualifies for the $5.99 shipping rate when shipped to the US. All products must be placed and ordered at the same time, and the same shipping address, destination must be within the contiguous United States. U.S. shipments are mailed via USPS First Class Mail. For international orders, customers have the option to ship via USPS Priority Mail or International First Class (if under 4 pounds). International shipping prices vary and are determined by location. We ship business days (Monday - Friday) excluding weekends and holidays.  Allow 5-7 Business days for order to arrive after tracking confirmation been sent to your e mail.


What payment methods are accepted?
HEROIKX.com accepts all major credit cards (MasterCard, Visa, Discover Card, American Express).


Can I order over the phone?
At this time, all orders must be placed online at www.HEROIKX.com.


If I purchase an item or sign up for the email list, will I get spam?
No, we value our customers' privacy and you will only be contacted by our company. We do not disclose customer information to any third parties or sell our customer lists.

How do you ship your orders?
Orders within the United States are shipped by the US Postal Service. Your order will typically ship within 7-10 business days from the time you order merchandise on HEROIKX.com. Shipping times vary by location and shipping options.


What if an item is out of stock?
Although every attempt is made to offer products that are currently in stock, we may go out of stock on certain items from time to time. In such a case, you will be notified by e-mail. If we must back order an item that is part of a larger order, the items we do have in stock will ship and the back-ordered item will ship when we have them back in stock.

RETURN POLICY

Do You Have a Return Policy?
We value your business and satisfaction and, as such, every product purchase comes with a 14-day money back guarantee. We want you to be fully satisfied with every item you purchase from HEROIKX.com. 

  1. If you are not completely satisfied with an item you have purchased, you may return it within 14 days of delivery date for a full refund of the purchase price, minus the shipping, handling, gift wrap, and other charges. ( Money back guarantee is null and void on any custom ordered apparel, accessories, and/or other products.)  
  2. Please allow one week (7 working days) for refunds to be processed.
  3. Apparel will only be considered for reimbursement if items are unworn and unwashed with all original tags and labels attached to the item.
  4. All other items must be unopened and in the original packaging.
  5. All items must be received HEROIKXwithin fourteen (14) days of purchase date. In all cases refunds will be made ONLY to the credit card used for the original purchase. Please allow two (2) billing cycles for the refund credit to appear on your statement.
  6. HEROIKX.com  IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, LESS UP TO A 15% RE-STOCKING FEE, SHIPPING AND HANDLING, AND ANY APPLICABLE TAXES.

How do I return items?
To start the return process, simply fill out the form on the returns page by clicking http://heroikx.com/returns.html

If you have any questions, or if you received a defective or incorrect item, please contact our Staff. We are available Monday through Friday 10AM to 5PM US EST, by email http://heroikx.com/returns.html


Privacy Policy

Legal Disclaimer 

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site. Where possible, we will notify affected users before disclosing information in response to a subpoena.

Your privacy is very important to HEROIKX. This privacy statement provides information about the personal information that HEROIKX collects, and the ways in which HEROIKX uses that personal information.

This privacy statement covers the site at Heroikx.com. Because Diamond Head Media wants to demonstrate its commitment to our users’ privacy, it is disclosing its information practices policy and invites public comment on this policy. The statement explains the following:

HEROIKX is committed to your privacy. Your personal information will never be rented or sold. For tax reporting purposes and accountability, your information may be shared with the charity partner during the week you purchased for record keeping only. The partner will not contact you using  this information unless you specifically opt-in to receive email communications from them during the checkout process. Your shipping address will be shared with one of our shipping providers, UPS, FedEx, or USPS, in order to ship you your Merchandise. Your credit card information will be fully encrypted and securely transmitting to our credit card processor, Authorize.net, in order to process your payment.

Information we Collect
We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as deemed appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.


Cross-Border Data Transfers

Information that HEROIKX collects may be stored and processed in and transferred between any of the countries in which HEROIKIX operates to enable the use of the information in accordance with this privacy policy. In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.


Updating this Statement

HEROIKX may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.


Links & Other Websites  

This website contains links to other websites. HEROIKX is not responsible for the privacy policies or practices of any third party.

 We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way for the user to opt out of these communications. Please see the Choice/Opt Out section.


Log Files

Like most standard web sites, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. We use a tracking utility that collates data from log files to analyze user movement.


How your Information is Protected 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline. 


 Security

This web site takes every precaution to protect our users’ information. When users submit sensitive information via the web site, their information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry — SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility. 

 

 

 

 

 

 

 






To contact us online, please complete this form below.

© 2017 HEROIKX. All rights reserved